Terms of service

These terms apply to your use of leadkites.com and, together with your signed client service agreement, to the services you buy from LeadKites (LeadKites LLC). If these terms and your agreement differ, your agreement applies.

We provide the services described on our website and in your agreement, including enquiry answering, quote follow-up, inspection booking, review requests, websites, Google Business Profile work, lead plans and ads management.

• All prices are in Australian dollars, plus GST where it applies, as shown on our pricing page.
• Setup fees are paid before any work starts and are non-refundable.
• Monthly fees are charged in advance each month.
• SMS and call usage is billed at cost plus 30%.
• Ad spend and printing are paid by you at cost.
• Annual prepay: pay 12 months upfront and get 2 months free.

• Foundation: month to month. Cancel with 30 days' written notice.
• Growth and Growth Plus: 12-month minimum term, because the website is included free. Early exit terms are set out in your client agreement.
• Quote Reactivation Sprint: one-off, 14 days.

• 7-day go-live: if your Engine isn't live within 7 working days of setup being paid and your onboarding form being complete, your next month's fee is free.
• Sprint refund: if your Sprint books zero inspections, we refund the $497 in full.
• 60-second replies: our system replies to enquiries within 60 seconds, subject to phone and internet networks working normally.

Results depend on many things outside our control, including your market, the season, your prices, your reply speed and your work quality. We don't promise any number of leads, inspections, jobs, rankings or revenue.

• Give us accurate information and the access we need, on time
• Only give us customer contacts you're allowed to message
• Reply to and book enquiries promptly
• Follow the law when door-knocking and dealing with customers
• Pay invoices on time

You own your domain, your ad accounts, your customer data and the content you give us. We own our templates, systems and know-how. Website hand-over on exit is set out in your client agreement.

We set up messaging to follow the Spam Act 2003. You agree not to ask us to send marketing messages to people who haven't consented or don't have an existing relationship with you.

Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded, restricted or changed.

Where the law lets us limit our liability for a failure to meet a consumer guarantee, our liability is limited, at our choice, to supplying the services again or paying the cost of having them supplied again.

To the extent the law allows, we are not liable for indirect or consequential loss, including lost profits or lost jobs, and our total liability for any claim is limited to the fees you paid us in the 3 months before the claim arose.

We may update these terms. We give clients 30 days' notice of any change that affects them.

hello@leadkites.com